Frequently Asked Questions
Everything you need to know about shopping with Sophie Allport.
What are your standard delivery options?
We offer standard UK delivery within 3-5 working days, as well as next-day delivery options for orders placed before 1pm. International shipping is also available to select countries.
How do I return an item if I change my mind?
You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please use our online returns portal to generate your shipping label.
Are your kitchen linens machine washable?
Yes, most of our cotton kitchen linens, including aprons and oven gloves, are machine washable at 30-40 degrees. We recommend checking the specific care label on each product for best results.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely via PayPal, Apple Pay, or Klarna for interest-free installments.
Is your fine bone china microwave and dishwasher safe?
Our fine bone china collections are dishwasher and microwave safe, though we recommend using low-temperature cycles to preserve the vibrancy of the hand-illustrated designs over time.
Can I add a gift message to my order?
Absolutely. During the checkout process, you can select the gift option to include a personalized printed message, and we will ensure no pricing information is included in the parcel.